FAQ

Order Fulfillment

Orders will be processed for fulfillment within 24 business hours of receipt unless received after 12:00PM PST, in which case they will be processed the following business day (Orders may be delayed by increased holiday business, out-of-stock items, or unforeseen difficulties. interpromicro.com will make every attempt to meet shipping deadlines). If you request cancellation of an order after the order has shipped, you will be responsible for all shipping charges even if you refuse the package and do not sign for the delivery. Please note that our warehouse does not ship on weekends and holidays. Any order cancellations are subject to a 15% restocking fee.

Order Cancellation

Order cancellations must be processed before the order has been shipped. Cancellations must be completed over the phone with a service representative to guarantee no delays in the cancellation as we may not receive your email in time for the cancellation. Phone lines are available from 9:30am PST to 5:30pm PST Monday through Friday. Orders that have been processed and/or shipped are not be eligible for cancellation. If you request cancellation of an order after the order has shipped, you will be responsible for all shipping charges even if you refuse the package and do not sign for the delivery. Our Return Policy is in effect for all returned and/or rejected packages even if cancelled. Any order cancellations are subject to a 15% minimum restocking fee (up to 30% maximum). Special Order items such as systems, servers, and server products can not be cancelled once they are processing.

Hawaii and Alaska Orders

Unfortunately UPS is unable to ship via 3 Day Select to Hawaii and Alaska. Next Day, 2nd Day and Ground Service are the only available shipping methods. Please be sure to select Next Day, 2nd Day and Ground Service when selection the shipping method to prevent any delays in shipping your order. Free Shipping is currently not available for Alaska and Hawaii. Any orders with Free Shipping Items to Hawaii or Alaska will be sent a separate email with the shipping quotes.

APO / FPO Military Orders

We do provide shipping for APO and FPO Military Addresses. We ship APO and FPO Military Addresses Orders using the USPS Priority Mail Postal System. Since our system cannot automatically calculate shipping charges to APO and FPO addresses, we will notify you of the USPS Priority Mail shipping charges in a separate email after you receive your order confirmation email. Please note that we will not charge your credit card until you agree with the shipping charges by replying to that email.

Order Acceptance Policy

Your receipt of an electronic or other form of order confirmation does not signify our acceptance of your order, nor does it constitute confirmation of our offer to sell. interpromicro.com reserves the right at any time after receipt of your order to accept or decline your order for any reason. interpromicro.com reserves the right at any time after receipt of your order, without prior notice to you, to supply less than the quantity you ordered of any item. We may require additional verification or information before accepting any order. Please note that any verification process may result in a delay of shipment of order or result in the non-availability of an item.

Payment Methods

interpromicro.com accepts major credit cards including Visa, MasterCard, and American Express. There is no surcharge for using your credit card to make purchases. Please be sure to provide your exact billing address and telephone number (this is the address and phone number your credit card bank has on file for you). Incorrect information may cause a delay in processing your order. Please note that a verification process may result in a delay of shipment of order or result in the non-availability of an item.

Credit Card Declines

If your credit card is declined during order processing, you will be notified via Email and/or by telephone. You will have 7 days in which to contact us with a different credit card number or alternative payment method. If after 7 days we have not received a response, your order will be cancelled. Please note that this verification process may result in a delay of shipment of order or result in the non-availability of an item.

Verification Address Holds

If you have placed an order with a billing address other than what your credit card company has on file for you, your order will be held until we can verify the correct address. If you are shipping your order to an address other than your billing address, you may be required to provide further verification prior to shipment. Please note that this verification process may result in a delay of shipment of order or result in the non-availability of an item. Your order will remain on hold for 7 days, after which if we have not received a response to our requests for more information, your order will be cancelled.

Sales Tax

Sales Tax will be added to orders shipped to California addresses. For all other States, the purchaser is responsible for any applicable state and local sales tax.

PayPal Payment

interpromicro.com accepts PayPal payments, We only accept payments from Verified PayPal Members with Confirmed Shipping Addresses. Simply select "PayPal" for the Payment Method and complete your on-line order at interpromicro.com. You will receive an order confirmation email within a few minutes of placing your order. That email will contain your Order Number and Total Amount. Please send your payment to "accounting@interpromicro.com" through PayPal's Website for the correct amount and include your Order Number as a reference in the payment.

Status of Orders

Once you have placed your order, you will receive confirmation via email that your order has been received by interpromicro.com. Once your order has been shipped, a Tracking Number will be emailed to you by request or you can always track your package once it has been shipped by Log-in to your account, If you require additional information, please Contact Us.

Product Returns

All returns must be pre-approved by applying for an RMA number (Return Merchandise Authorization). To accomplish this, please provide the order number and a description of the issue. Not providing the detailed information requested will delay the returns process. Any item returned without applying for an RMA, will be subject up to a 30% restocking fee. Once your request has been received, you will be contacted within 3 business days with an RMA number and instructions for sending back the item(s). The RMA number, once provided, is valid for 2 weeks only.

You must re-package any item(s) being returned as it was delivered to you, with all components, materials and documentation. A pro-rated charge will be assessed for items that are returned incomplete or with non-resalable parts (ie: missing cables and/or accessories, used fans, and CPU Coolers). The returned item(s) must be packaged properly. All returned items will be inspected for physical damage. Any and all product warranties, guarantees, and RMAs are void and null if returned item(s) is(are) found to be physically damaged. All physically damaged items returned to interpromicro.com will be refused and/or returned at customer's own costs. All physical damage and/or missing parts to items when received must be reported within 24 hours after the delivery has been made.

Please write the RMA number given on the outside of the shipping box. Any package without a RMA number written on the outside of the shipping box will be refused. Once we have received and processed the returned item(s), a replacement if applicable and/or requested will be shipped within 3 business days. If you request for a refund, we will notify you via Email of your refund once we have received and processed the returned item(s). All shipping costs are non-refundable (interpromicro cannot be held responsible for shipping costs to send back a defective or non-defective item back to interpromicro). Please allow up to 2 billing cycles for your credit to be posted to your account.

Product Warranties

All warranty service for original customer is provided by interpromicro.com or the manufacturer of the product. The customer is responsible for all shipping charges to the warranty location. (iSHOP cannot be held responsible for original shipping costs, warranty shipping costs, and/or warranty service fees incurred to send back the defective item to the Manufacturer for replacement).This warranty does not cover any loss of business, profits, or other consequential damage, either real or perceived, that may have resulted from any malfunction of the product. Damage from natural disasters including but not limited to flood, lightning strikes, earthquake is not covered by this warranty. Any mis-handling, mis-use or dropping is not covered by this warranty. This warranty is also void if interpromicro.com determines that the product has been damaged due to insufficient packaging during any return shipment. interpromicro.com reserves the right to determine whether alterations have been made, or damages caused, by such facts that would serve to void the terms of this warranty.

Privacy Policy

interpromicro.com understands our customers' concerns regarding the privacy of the information they share with us. We hold our customers, and the information they share with us, in the highest regard. We do not sell, share or rent information to anyone outside interpromicro.com. Maintaining your privacy is critical to us.

Typographical Errors

We at interpromicro.com strive to provide the most accurate pricing, descriptions, and specifications for our products; however; we cannot guarantee that the products descriptions, features, specifications, depictions, pricing or any information on interpromicro.com is correct, accurate or complete. In the event a product is or has been listed incorrectly due to errors in product's descriptions, features, specifications, depictions, and/or pricing, interpromicro.com shall have the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is cancelled, interpromicro.com shall immediately issue a full credit to your credit card account. In the event a product you received is or has been listed incorrectly due to errors in product's descriptions, features, specifications, depictions, and/or pricing, interpromicro.com shall have the right to replace, exchange or return the item(s) in question, at our sole discretion. To be eligible for replacement, exchange, and/or return, the item(s) in question must be unopened and in unused condition and iSHOP must be contacted within 14 days of shipment. We recommend consulting with the Product Manufacturer to receive the most up to date products descriptions, features, specifications, depictions, and/or pricing.

In no event shall interpromicro.com be liable for indirect, special, or consequential damages such as loss of profits, business opportunities, data, or software. By using this site, or ordering from it, you acknowledge that you have read, understood, and agreed our terms and policies.

All product names, trademarks, and registered trademarks are the property of their respective owners. Any use of copyrighted material or trademarks on this site should not be viewed as a challenge to those copyrights or trademarks.xPGear.com Copyright 2005 xPCgear.com

Phone Hours: 9:30am - 5:30pm PST Monday-Friday Pacific Time

Sales Inquiry: sales@interpromicro.com

Customer Service & Support Inquiry: support@interpromicro.com

RMA Inquiry: RMA@interpromicro.com